Complaint Procedures

Enrolled students can submit non-academic complaints. Individual complaints can be submitted electronically using the Concerns and Feedback form. The submission will be processed and reviewed.  The complaint procedures for SD-SARA can be found in Section 7 of SDBOR SARA Policy 1:29. Complaints must first be processed through the institution’s own procedures for resolution of complaints.

SARA Complaint Procedures

The complaint procedures for SD-SARA can be found in Section 7 of SDBOR SARA Policy 1:29.

SARA Complaint Procedures Flow Chart

SARA Complaint Resolution Form

The SD-SARA administrator will verify that all complaints have been received and processed by the institution and will not consider complaints that have not gone through the institutional complaint process. Complainants who processed their complaints through institutional complaint procedures but remain dissatisfied with the outcome of the institutional process may request that the SARA administrator review the institutional resolution of the complaint.

Complaints to the SARA administrator must specify:

The basis for believing that the institutional action is inconsistent with the accreditation or SARA requirements. The harm caused to the complainant by virtue of the inconsistency, and the corrective action that the complainant seeks. If the complainant alleges that institutional documents were misleading, the request should contain the portions of the catalog, letters or email exchanged between the complainant and the institution and should identify with specific statements that the complainant found to be misleading and what the complainant understood the statements to mean.

Notification of Complaint Process for Program Integrity

Complaints must first be processed through the institution’s own procedures for resolution of complaints. DSU enrolled students can submit non-academic complaints. Individual complaints can be submitted electronically using DSU Concerns and Feedback form. The submission will be processed and reviewed.

Any person may file a complaint with the Executive Director of the South Dakota Board of Regents to obtain a review and appropriate action on allegations that an institution governed by the Board:

  • Violated South Dakota consumer protection laws;
  • Engaged in fraud or false advertising;
  • Violated South Dakota laws relating to the licensure of post-secondary institutions or programs;
  • Failed to provide an educational program meeting contemporary standards for content and rigor;
  • Failed to assign qualified instructors; or
  • Violated one or more accreditation requirements.

Where the institution has not already considered and acted upon the complaint, the Executive Director will refer the matter to the institutional president for review and action. If the complainant challenges an institutional disposition of the complaint, the Executive Director will provide for an independent review and disposition of the allegations. The Executive Director may be contacted at: The Office of the Executive Director of the South Dakota Board of Regents, 306 East Capitol Avenue, Pierre, South Dakota, 57501-2545; Phone: 605-773-3455; E-Mail: info@sdbor.edu.

  • 668.50(b)(3) State Complaint Processes and Contacts

Individual may submit complaints to the South Dakota Board of Regents the NC-SARA portal agency at

306 East Capitol Ave, Suite 200, Pierre, SD 57501; phone 605-773-3455; email info@sdbor.edu.   Contact agencies may be found below for enrolled students outside of South Dakota.

Accreditor Complaint Procedure
Institutional accreditation by the Higher Learning Commission (HLC) of the North Central Association (NCA) of Colleges and Schools provides assurance to prospective students, parents, and others that an institution of higher education meets the agency’s clearly stated requirements and criteria. Institutional accreditation is the standard against which colleges and universities are evaluated for the quality of their education activities. The HLC is an independent organization founded in 1895 as one of six regional institutional accreditors in the United States. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation. HLC’s policy on complaints provides a full description of the type of complaints that HLC will review. Instructions for filing a complaint.